PatiyoPrivacy Policy
Last updated: 27 September 2026
This policy explains how your personal data is handled when you use the Patiyo mobile app and the patiyo.app website, including your rights under Türkiye's Personal Data Protection Law No. 6698 (KVKK). The Turkish version is the binding one.
1. Who is responsible
Patiyo is the data controller. For any question or request about this policy: destek@patiyo.app
2. What we collect
| Data | Why |
|---|---|
| Name, email address, password (stored hashed) or your Apple / Google account ID | To create your account and sign you in |
| City and district | To show on your profile and find pets near you |
| Approximate location (only if you allow it; rounded on our server) | To work out rough distances between pets. Your exact location is never shown to anyone. |
| Pet profile: name, species, breed, age, sex, desexed status, photos, bio, traits | To show your profile to other users |
| Likes, matches, messages | To run matching and chat |
| Phone number (only for adoption and pet sitting; never shown to others) | To keep adoption and pet care safe and stop banned people from signing up again |
| Breeding permit details and document | To check the permit before giving the verified breeder badge |
| Reviews, ratings, reports and blocks | To keep the community safe |
| The email you leave on our website's waitlist | To tell you when the app launches |
| Consent records: which version of the Terms of Use you accepted, the consent you gave, and when | To show when you agreed (legal obligation) |
The website keeps cookie-free visit statistics that don't identify you (Cloudflare Web Analytics), such as how many people opened which page.
We don't track you for advertising, we don't sell your data and we don't share it with ad networks.
3. Legal bases
- Performance of a contract: your account, profile, matching and messaging.
- Legitimate interest: safety, reviewing reports, preventing abuse.
- Legal obligation: lawful requests from authorities.
- Your explicit consent: approximate location, the waitlist and storing data outside Türkiye.
4. Where your data is stored
Your data is stored by our infrastructure provider Supabase on servers in Frankfurt, Germany (European Union). Under KVKK this is a transfer abroad and relies on the explicit consent you give at sign-up with a separate checkbox. If you buy Premium, your account number and purchase details are also processed in the USA by RevenueCat. Data is encrypted in transit and at rest.
You can withdraw your consent at any time. Because the service can't run without these servers, withdrawing it means closing your account: Delete account. Withdrawal doesn't affect anything done before it.
Providers we use to run the service:
- Supabase: database, sign-in and photo storage (EU, Frankfurt)
- Apple and Google: only if you choose "Continue with Apple" or "Continue with Google"
- RevenueCat (USA): only if you buy Premium, to keep track of your subscription. Your name and email are not sent; only your account number and purchase details (product, date, period).
- Apple App Store and Google Play: take Premium payments in their own systems; your card details never reach us.
5. What other users see
Your pet's profile (including photos), your name, city and district are visible to other users. Profile photos are stored at addresses anyone with the link can open, so cards load fast. Your phone number, email address and exact location are never shown to other users. Only the person you chat with can read your messages.
6. How long we keep it
- While your account is open.
- When you delete your account, your profile, pet profiles, photos, documents, matches and messages are deleted immediately and permanently.
- For accounts banned for serious violations, the email and phone number may be kept after deletion so the same person can't sign up again.
- Waitlist emails are deleted after we've announced the launch, or earlier if you ask.
7. Deleting your account
In the app go to Profile → Settings → Delete account. For details, or if you can't open the app, see Delete account.
8. Your rights
You can ask whether we process your data, get a copy of it, learn why it is processed and who it is shared with, have it corrected or deleted, object to decisions made solely by automated means, and ask for compensation if you were harmed. Send your request from your registered email to destek@patiyo.app. We reply free of charge within 30 days.
9. Children
Patiyo is not meant for people under 18. We delete accounts we learn belong to someone under 18.
10. Changes
When we update this policy we change the date at the top. We also announce important changes in the app.